In the realm of Operational Excellence (OE), I have proven myself to be a dynamic strategic leader. With a 14-year tenure in the industry, my expertise spans across Lean methodologies, Six Sigma principles, Process Engineering, Strategy Planning & Deployment and many others.

While I am classically trained in many frameworks, my success has been accomplished by acknowledging tools and frameworks are just that… tools and frameworks. The human element and framework flexibility are the most important things and remembering we are here to solve people’s problems are what make OE successful. With 11 years within the Financial Services sector (Insurance, Banking, Wealth Management & FinTech) and 3 years in Manufacturing my dedication to transformation initiatives has led to significant business process optimization, enhancing the effectiveness and efficiency of these industries.

My hands-on leadership has yielded over $100 million in cost savings and cost avoidance for the companies I’ve worked with (in additional to 10s of thousands of efficiency hours and UX score improvements). Beyond these quantitative achievements, my expertise extends to the professional development of individuals. By training over 2000 people in the principles of OE and coaching over 300 to certification, I live my commitment to mentorship and the professional growth of those around me.

My philosophy is driven by developing cultures of striving for excellence, with an unwavering commitment to delivering quality work that meets the needs of those we serve. I expect and encourage, clear strategy and honest transactions, always maintaining transparency and assuming good intent in every interaction.