AI Transformation & Operational Excellence

Tools are just tools.
People are the system.

Sixteen years fixing how work works, across financial services, manufacturing and payments.

The record

Classically trained.
Deliberately unattached.

Lean, Six Sigma, process engineering and strategy deployment. I know the tools. The results come from knowing when to bend them.

Sixteen years across financial services, manufacturing and technology: more than $100 million saved, 2,000 people trained, and close to 500 coached through certification.

“We are here to solve people's problems. Everything else is a means to that.”
Emmanuel Aouad leading a training session in a conference room.

Where AI fits

Same discipline. New leverage.

AI scales what is already there. In a broken process, that means faster failure. In a good one, it creates leverage.

The mapping, measurement and honest conversation about what the work is for still have to happen first. I speak about that work and write down what survives contact with reality.

“I was never solving a process problem. I was solving a human problem.”
Read the field notes
Emmanuel Aouad speaking on a conference panel.

Six Sigma Songs

Approaching learning through a human-centric lens.

I turn the concepts into songs so people can hear, remember and use them.

  • Gemba Walk
  • Standard Work
  • Value Added Flowchart

Full versions are part of MoreSteam's Six Sigma training.

Ways to work together

Where I can help.

Start with the change you need, not a prebuilt package.